Member Service Associate I – Growth & Service

Police and Fire Federal Credit Union; Philadelphia (Philadelphia County); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Excellent medical, dental, vision

401K with 6% company contribution

Paid time off

Job summary

Police and Fire Federal Credit Union (PFFCU) is seeking a motivated Member Service Specialist I in Philadelphia, PA. This entry-level role focuses on delivering exceptional member service, processing applications, and using the Total Member Connect (TMC) process to identify products that improve members' financial well-being.

The position emphasizes teamwork, integrity, and operational efficiency. Benefits include strong medical/dental/vision coverage, a 401(k) with company contributions after

Qualifications

• High School Diploma or GED required.
• Preferred 1 year of customer service with sales/production goals.

Responsibilities

• Provide superior member service in-branch and support growth goals.
• Execute the Total Member Connect (TMC) process to uncover member needs.
• Cross-sell credit union products through meaningful conversations.
• Process membership and loan applications and handle cash-related responsibilities.
• Protect member information and maintain security compliance.
• Support branch staffing and appearance; uphold professional image.

Skills

Customer service

Sales goals

Communication

Problem solving

Organization

Tech savvy

MS Office

Education

High School Diploma/GED

Tools

Word

Excel

Outlook

Jack Henry Symitar/Episys

Meridian Link

Job description

Police and Fire Federal Credit Union (PFFCU) is seeking a motivated Member Service Specialist I in Philadelphia, PA. This entry-level role focuses on delivering exceptional member service, processing applications, and using the Total Member Connect (TMC) process to identify products that improve members' financial well-being.

The position emphasizes teamwork, integrity, and operational efficiency. Benefits include strong medical/dental/vision coverage, a 401(k) with company contributions after