Member Sales & Service Specialist - Pilates Studio

Empowered Pilates; Scottsdale (AZ); Sur place; USD 17 000 - 25 000; Plein temps

Avantages offerts par ce poste

Free Pilates Classes

Commission pay

Employee W2

Merchandise discounts

Growth opportunities

Résumé du poste

Club Pilates is seeking a dynamic Member Sales & Service Specialist in Scottsdale to engage prospects, schedule intro classes, and convert them into members. The role emphasizes friendly communication, relationship-building, and strong sales results within a fast-paced studio community.

Ideal candidates bring excellent interpersonal skills, a comfort with public speaking, and the ability to learn Club Ready. Benefits include free classes, growth opportunities, and employee status (W2).

Qualifications

• Excellent communication and interpersonal skills in person, on the telephone, via email, and text message.
• Must be comfortable with public speaking in groups of up to 12 people.
• Strong sales and customer service skills.
• Goal-oriented with an ability to achieve membership, retail, and service objectives.
• Ability to learn and use the Club Ready software system.
• Punctual, reliable and professional.
• Ability to work harmoniously as part of a team.
• Ability to adapt and evolve in an ever-changing fast-paced diverse environment.
• Ability to stand or sit for up to 8 hours throughout the workday.
• Hearing sufficient to understand conversations, both in person and on the telephone.
• Reliable means of transportation to studio and occasional offsite events.

Responsabilités

• Respond to customer emails, text messages and phone calls. This includes always answering the phone, returning texts, calls and emails the same day, and escalating issues to management as needed
• Execute sales protocols for prospect follow-up, membership sales, or intro class booking
• Provide exceptional customer service to all clients of the studio, be it in person, over the phone, via text messaging or email
• Conduct tours of the facility while actively engaging with individuals
• Meet or exceed sales call goals per shift
• Meet or exceed assigned KPI’s
• Achieve personal and studio-level sales goals
• Help to maintain a clean and orderly studio
• Participate in special events as needed to promote the studio
• Smile a ridiculous amount
• Other duties as assigned

Connaissances

Communication

Customer service

Public speaking

Sales

Teamwork

Adaptable

Professional

Outils

Club Ready

Description du poste

Club Pilates is seeking a dynamic Member Sales & Service Specialist in Scottsdale to engage prospects, schedule intro classes, and convert them into members. The role emphasizes friendly communication, relationship-building, and strong sales results within a fast-paced studio community.

Ideal candidates bring excellent interpersonal skills, a comfort with public speaking, and the ability to learn Club Ready. Benefits include free classes, growth opportunities, and employee status (W2).