Member Sales & Service Specialist

Planet Fitness - Baseline Fitness; Aurora (CO); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and one other

Job summary

Planet Fitness - Baseline Fitness in Aurora, CO is seeking a friendly team member to drive new member sales and deliver a superior member experience.

You will greet prospective members, handle front desk tasks, answer questions, assist with tours and sign-ups, and support club operations while upholding Planet Fitness standards. This role emphasizes outstanding customer service, teamwork, and the ability to stay active on the gym floor; training provided.

Qualifications

• Honesty and strong work ethic.
• Strong customer service skills.
• Basic computer proficiency.
• Ability to stand and walk for extended periods.

Responsibilities

• Greet and meet potential members, providing a great customer experience.
• Handle front desk tasks: answer calls, assist with questions or concerns.
• Take information calls and tours; assist in member sign-ups and cancellations.
• Update member accounts and BCM amenity usage; forward issues to supervisor as needed.
• Help maintain neatness and cleanliness of the club.

Skills

Customer service

Communication

Problem solving

Listening

Job description

Planet Fitness - Baseline Fitness in Aurora, CO is seeking a friendly team member to drive new member sales and deliver a superior member experience.

You will greet prospective members, handle front desk tasks, answer questions, assist with tours and sign-ups, and support club operations while upholding Planet Fitness standards. This role emphasizes outstanding customer service, teamwork, and the ability to stay active on the gym floor; training provided.