Member Experience & Front Desk Specialist

Planet Fitness - PF Baseline Fitness; Denver (CO); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Training & development

Free Membership for self and one other

Job summary

Planet Fitness - PF Baseline Fitness in Denver is seeking a Customer Service Representative responsible for new member sales and creating a positive member experience by delivering superior service to members, prospective members, and guests.

You will greet potential members, handle front desk tasks, assist with sign-ups, cancellations, check-ins, and respond to questions, ensuring a neat, friendly club environment; the role requires strong communication, problem solving and teamwork.

Qualifications

• Minimum Qualifications: Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

Responsibilities

• Greet/meet potential members, providing a great customer experience
• Handle front desk tasks: answering calls, taking info calls and tours, assisting in member check-ins, sign-ups, cancellations, BCM amenity usage, updating member info
• Facilitate member services issues and questions and forward to supervisor as needed
• Help maintain the neatness/cleanliness of the club

Skills

Customer service

Basic computer skills

Honesty

Job description

Planet Fitness - PF Baseline Fitness in Denver is seeking a Customer Service Representative responsible for new member sales and creating a positive member experience by delivering superior service to members, prospective members, and guests.

You will greet potential members, handle front desk tasks, assist with sign-ups, cancellations, check-ins, and respond to questions, ensuring a neat, friendly club environment; the role requires strong communication, problem solving and teamwork.