Member Experience Specialist - Front Desk CSR

Planet Fitness - PF Baseline Fitness; Aurora (CO); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Free gym membership for self and one.

Health, dental & vision insurance

Dollars for Scholars program

Advancement opportunities

HSA

Employee appreciation program

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to provide exceptional member experiences and drive new member sales at the Aurora, CO club. This role supports front desk operations and daily club activities to ensure a welcoming and efficient environment.

The ideal candidate will deliver friendly service, manage guest inquiries, and help with member sign-ups, check-ins, and account updates while upholding Planet Fitness standards.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks: Answering phone calls, taking info calls and tours, assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member accounts.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Customer service

Communication

Basic computer proficiency

Job description

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to provide exceptional member experiences and drive new member sales at the Aurora, CO club. This role supports front desk operations and daily club activities to ensure a welcoming and efficient environment.

The ideal candidate will deliver friendly service, manage guest inquiries, and help with member sign-ups, check-ins, and account updates while upholding Planet Fitness standards.