Member Experience & Front Desk Specialist

Planet Fitness - Baseline Fitness; Monument (CO); On-site; USD 16,000 - 20,000; Part time

Benefits offered by this job

Dollars for Scholars

Employee Appreciation Program

Free Membership for self and 1 family

Team Member Support

Health, Dental and Vision Insurance

Short Term Disability

Pet Insurance

Job summary

Planet Fitness - Baseline Fitness in Monument, CO is seeking a friendly team member to drive new member sales and deliver an outstanding member experience. You will greet guests, answer questions, give tours, and assist with sign-ups, check-ins, and account updates.

The role emphasizes excellent customer service, active listening, problem solving, and diplomacy as you support members and collaborate with the team to keep the club welcoming and well-organized.

Qualifications

• Customer-focused front desk experience or retail/service background preferred.
• Strong communication and active listening skills.
• Ability to resolve problems and handle inquiries professionally.

Responsibilities

• Greet and welcome members and guests to create a positive first impression.
• Answer phone calls and respond to questions with courtesy and clarity.
• Schedule tours and collect information for prospective members.
• Assist with member check-ins, sign-ups, cancellations, and account updates.
• Provide support for BCM amenity usage and forward complex issues to management.
• Maintain club neatness and cleanliness; support daily front desk tasks.

Skills

Customer service

Communication

Listening

Problem solving

Diplomacy

Teamwork

Tools

POS system

Job description

Planet Fitness - Baseline Fitness in Monument, CO is seeking a friendly team member to drive new member sales and deliver an outstanding member experience. You will greet guests, answer questions, give tours, and assist with sign-ups, check-ins, and account updates.

The role emphasizes excellent customer service, active listening, problem solving, and diplomacy as you support members and collaborate with the team to keep the club welcoming and well-organized.