Member Experience & Sales Concierge

Planet Fitness - Baseline Fitness; Littleton (CO); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Dollars for Scholars

Employee Appreciation Program

Free Membership for self and onefamily

Healthcare (Health, Dental, Vision)

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness - Baseline Fitness in Littleton, CO seeks a motivated team member to drive new member sales and provide exceptional service. The role includes greeting guests, conducting tours, handling sign-ups and cancellations, and assisting with BCM amenity updates while maintaining a clean, friendly environment.

The position emphasizes strong communication, listening, and problem-solving skills to deliver a positive member experience and collaborate with the Club Manager and team leads.

Qualifications

• Customer service experience is required or strongly preferred.
• Ability to listen actively and respond to member needs.
• Strong communication and interpersonal skills for a positive experience.
• Willingness to problem solve and maintain professionalism.

Responsibilities

• Greet and meet potential members to deliver a great experience.
• Handle front desk tasks, answer calls, give information, and tours.
• Assist with sign-ups, cancellations, and member check-ins.
• Address services questions and forward to a supervisor when needed.
• Keep the club clean and well organized.

Skills

Customer service

Communication

Listening

Problem solving

Diplomacy

Tools

Basic computer skills

Job description

Planet Fitness - Baseline Fitness in Littleton, CO seeks a motivated team member to drive new member sales and provide exceptional service. The role includes greeting guests, conducting tours, handling sign-ups and cancellations, and assisting with BCM amenity updates while maintaining a clean, friendly environment.

The position emphasizes strong communication, listening, and problem-solving skills to deliver a positive member experience and collaborate with the Club Manager and team leads.