Member Experience Specialist | Front Desk & Membership

Planet Fitness - PF Baseline Fitness; Colorado Springs (CO); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and onefamily

Team Member Support Team

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness - PF Baseline Fitness in Colorado Springs is seeking a Customer Service Representative who will greet members, handle front desk duties, and drive new member sales while delivering a superior member experience.

You will answer phones, schedule tours, assist with sign-ups and account updates, escalate issues to management when needed, and help keep the club clean. This role emphasizes friendly communication, reliability, and teamwork in a welcoming gym environment.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and assist potential members, delivering a welcoming experience.
• Handle front desk tasks: answer phones, provide information, tours, sign-ups.
• Assist member check-ins, cancellations, BCM amenity usage, and update member accounts.
• Escalate member service issues to Club Manager when needed.
• Maintain cleanliness of the club.

Skills

Honesty

Good work ethic

Customer service

Computer literacy

Job description

Planet Fitness - PF Baseline Fitness in Colorado Springs is seeking a Customer Service Representative who will greet members, handle front desk duties, and drive new member sales while delivering a superior member experience.

You will answer phones, schedule tours, assist with sign-ups and account updates, escalate issues to management when needed, and help keep the club clean. This role emphasizes friendly communication, reliability, and teamwork in a welcoming gym environment.