Member Experience Specialist - Front Desk & Sales

Planet Fitness - Baseline Fitness; Lakewood (CO); Sur place; USD 17 000 - 25 000; Plein temps

Avantages offerts par ce poste

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and oneFamily

Health Insurance

Dental Insurance

Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Résumé du poste

Planet Fitness - Baseline Fitness is seeking a friendly front desk associate in Lakewood, CO to drive new member sales and deliver a superior member experience. You will greet guests, answer questions, conduct tours, process sign-ups and cancellations, and support account updates while maintaining a clean, welcoming gym environment.

The role emphasizes excellent customer service, effective communication, and teamwork to ensure member satisfaction and smooth club operations.

Qualifications

• Customer-focused service mindset.
• Active listening and empathy for customers and guests.
• Able to resolve issues with minimal supervision.

Responsabilités

• Greet/meet potential members, providing a great customer experience.
• Handle front desk tasks: Answer phone calls politely and assist with questions or concerns.
• Take information calls and tours.
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and update member account information.
• Facilitate member services issues and forward to Club Manager/Lead as needed.
• Maintain cleanliness and neatness of the club.

Connaissances

Customer service

Front desk operations

Communication

Phone etiquette

Empathy

Description du poste

Planet Fitness - Baseline Fitness is seeking a friendly front desk associate in Lakewood, CO to drive new member sales and deliver a superior member experience. You will greet guests, answer questions, conduct tours, process sign-ups and cancellations, and support account updates while maintaining a clean, welcoming gym environment.

The role emphasizes excellent customer service, effective communication, and teamwork to ensure member satisfaction and smooth club operations.