Member Resource Center Rep - Part-Time with Growth & Benefits

Greater Nevada; Reno (NV); Sur place; USD 24 000 - 32 000; Plein temps

Avantages offerts par ce poste

Medical/Dental/Vision

Health Savings Account

Life insurance

PTO & holidays

Volunteer time

Employee discounts

Résumé du poste

Greater Nevada Credit Union seeks a Member Resource Center Representative to handle sales and service calls, outbound outreach, and secure messaging in our Reno-based center. You will engage members by phone, video, and electronic channels, aiming to meet product referrals and interaction targets while maintaining accurate records and regulatory reporting.

The role requires 6+ months of customer service experience, a high school diploma, and teamwork in a fast-paced financial services

Qualifications

• 6+ months of customer service experience (retail, hospitality, financial services, or similar).
• High School Diploma or GED required.
• Previous call center experience preferred.
• Previous Financial Institution experience preferred.
• Bilingual is a plus.

Responsabilités

• Consistently perform at high levels of effectiveness through communication with members telephonically, through video and online digital communication channels.
• Meet performance goals established by management, including product sales/referrals and number of member interactions per hour via phone, video or electronic communication channels.
• Effectively and accurately communicate with members in writing via secure messaging, chat, text, email or fax.
• Apply appropriate procedures and reporting requirements of the Bank Secrecy Act.

Connaissances

Customer service

Call center

Verbal communication

Time management

Relationship building

Problem resolution

Self-development

Decision making

Adaptability

Formation

High School Diploma or GED

Description du poste

Greater Nevada Credit Union seeks a Member Resource Center Representative to handle sales and service calls, outbound outreach, and secure messaging in our Reno-based center. You will engage members by phone, video, and electronic channels, aiming to meet product referrals and interaction targets while maintaining accurate records and regulatory reporting.

The role requires 6+ months of customer service experience, a high school diploma, and teamwork in a fast-paced financial services