MEMBER RESOURCE CENTER REPRESENTATIVE (PART TIME 19 HOUR)

Greater Nevada; Reno (NV); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Health Savings Account

Life insurance

PTO & holidays

Volunteer time

Employee discounts

Job summary

Greater Nevada Credit Union seeks a Member Resource Center Representative to handle sales and service calls, outbound outreach, and secure messaging in our Reno-based center. You will engage members by phone, video, and electronic channels, aiming to meet product referrals and interaction targets while maintaining accurate records and regulatory reporting.

The role requires 6+ months of customer service experience, a high school diploma, and teamwork in a fast-paced financial services

Qualifications

• 6+ months of customer service experience (retail, hospitality, financial services, or similar).
• High School Diploma or GED required.
• Previous call center experience preferred.
• Previous Financial Institution experience preferred.
• Bilingual is a plus.

Responsibilities

• Consistently perform at high levels of effectiveness through communication with members telephonically, through video and online digital communication channels.
• Meet performance goals established by management, including product sales/referrals and number of member interactions per hour via phone, video or electronic communication channels.
• Effectively and accurately communicate with members in writing via secure messaging, chat, text, email or fax.
• Apply appropriate procedures and reporting requirements of the Bank Secrecy Act.

Skills

Customer service

Call center

Verbal communication

Time management

Relationship building

Problem resolution

Self-development

Decision making

Adaptability

Education

High School Diploma or GED

Job description

Job Details: Job Location: RENO OPERATIONS CENTER (ROC) - Reno, NV 89521, Join Our Team!

At Greater Nevada Credit Union, a division of America First, we are committed to making a meaningful difference in the lives of our members, our communities, and one another.

Our team takes pride in serving our members while investing in the communities where we live and work. Our collaborative culture encourages innovation, professional growth, and a shared commitment to delivering exceptional member experiences.

Why Join Us?

• Make a meaningful difference in the lives of our members and communities
• Be part of a collaborative and supportive team
• Grow your career through learning and development opportunities

If you're passionate about helping others, building meaningful relationships, working as part of a team, and making an impact, we'd love to meet you!

About The Position:

Member Resource Center Representatives are responsible for performing sales and service functions through telephone calls, outbound calls and electronic communication in the member resource center to assist in achieving Greater Nevada goals.

What You'll Be Doing

• Consistently perform at high levels of effectiveness through communication with members telephonically, through video and online digital communication channels.
• Meet performance goals established by management, including product sales/referrals and number of member interactions per hour via phone, video or electronic communication channels.
• Effectively and accurately communicate with members in writing via secure messaging, chat, text, email or fax.
• Apply appropriate procedures and reporting requirements of the Bank Secrecy Act.

Qualifications

• 6+ months of customer service experience (retail, hospitality, financial services, or similar)
• High School Diploma or GED required
• Previous call center experience preferred
• Previous Financial Institution experience preferred
• Bilingual is a plus

Skills & Competencies

• Enjoy working with the public over the phone and through video chat
• Effective verbal communication skills
• Effective relationship-building skills
• Effective time management skills
• Problem resolution skills and experience
• Optimizes work processes
• Drives engagement
• Self-development
• Action oriented
• Decision quality

Physical Demands

While performing the duties of your job, you may regularly be required to sit and use a keyboard, multiple monitors, mouse, and telephone (including repetitive motions with hands, fingers, arms, etc.) for extended periods of time. You may also frequently be required to stand, walk, and reach with hands and arms, bend, and kneel.You may occasionally be required to lift and/or move up to 20 pounds.

Location and Travel Requirements

The Member Resource Center Representative position is located onsite at our Reno Operations Center.

Compensation & Benefits

• $17.07- $23.56 per hour
• Compensation is dependent on experience
• Medical, dental, and vision plans, where we cover 90% of employee costs and about 75% of the costs for their dependents
• Health Savings Account contributions
• Supplemental insurance and life insurance plans
• Paid time off, including vacation and sick time, 12 annual paid holidays, 2 floating holidays, 1 floating wellness day and sabbatical leave after every seven years of employment
• Paid time to volunteer and make a contribution to the community
• Employee product and service discounts

Greater Nevada is an Equal Opportunity EmployerEmployment at Greater Nevada Credit Union, a division of America First, is based solely on a person's merit and qualifications directly related to professional competence. Greater Nevada prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.