MEMBER RESOURCE CENTER REPRESENTATIVE - FT30

Greater Nevada; Reno (NV); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Paid time off including holidays

Job summary

Greater Nevada Credit Union, a division of America First, is seeking a Member Resource Center Representative in Reno, NV. The role focuses on sales and service through phone, video, and electronic channels to help achieve Greater Nevada goals.

Your duties include engaging with members, meeting sales and interaction targets, and communicating clearly in writing via secure channels while following Bank Secrecy Act procedures. The position is based in Reno at the ROC.

Qualifications

• 6+ months of customer service experience (retail, hospitality, financial services, or similar)
• Previous call center experience preferred
• Previous Financial Institution experience preferred
• Bilingual is a plus

Responsibilities

• Consistently perform at high levels of effectiveness through communication with members telephonically, through video and online digital communication channels.
• Meet performance goals established by management including product sales/referrals and number of member interactions per hour via phone, video or electronic communication channels.
• Effectively and accurately communicate with members in writing via secure messaging, chat, text, email or fax.
• Apply appropriate procedures and reporting requirements of the Bank Secrecy Act.

Skills

Customer service

Call center experience

Financial services

Bilingual (plus)

Job description

Job Details: Job Location: RENO OPERATIONS CENTER (ROC) - Reno, NV 89521, Position Type: Full Time 30 Hour, Job Shift: Day, Job Category: Member Services, Join Our Team!

At Greater Nevada Credit Union, a division of America First, we are committed to making a meaningful difference in the lives of our members, our communities, and one another.

Our team takes pride in serving our members while investing in the communities where we live and work. Our collaborative culture encourages innovation, professional growth, and a shared commitment to delivering exceptional member experiences.

Why Join Us?

• Make a meaningful difference in the lives of our members and communities
• Be part of a collaborative and supportive team
• Grow your career through learning and development opportunities

Work for an organization committed to helping people and communities thrive

If you're passionate about helping others, building meaningful relationships, working as part of a team, and making an impact, we'd love to meet you!

About The Position:

Member Resource Center Representatives are responsible for performing sales and service functions through telephone calls, outbound calls and electronic communication in the member resource center to assist in achieving Greater Nevada goals.

What You'll Be Doing

• Consistently perform at high levels of effectiveness through communication with members telephonically, through video and online digital communication channels.
• Meet performance goals established by management including product sales/referrals and number of member interactions per hour via phone, video or electronic communication channels.
• Effectively and accurately communicate with members in writing via secure messaging, chat, text, email or fax.
• Apply appropriate procedures and reporting requirements of the Bank Secrecy Act.

Qualifications

• 6+ months of customer service experience (retail, hospitality, financial services, or similar)
• Previous call center experience preferred
• Previous Financial Institution experience preferred
• Bilingual is a plus

Skills & Competencies

• Enjoy working with the public over the phone and through video chat
• Effective verbal communication skills
• Effective relationship-building skills
• Effective time management skills
• Problem resolution skills and experience
• Optimizes work processes
• Drives engagement
• Self-development
• Action oriented
• Decision quality

Physical Demands

• While performing the duties of your job, you may regularly be required to sit and use a keyboard, multiple monitors, mouse, and telephone (including repetitive motions with hands, fingers, arms, etc.) for extended periods of time. You may also frequently be required to stand, walk, and reach with hands and arms, bend, and kneel.
• You may occasionally be required to lift and/or move up to 20 pounds.

Location and Travel Requirements

The Member Resource Center Representative position can be located in Reno at the Reno Operations Center location.

Compensation & Benefits

• $17.07- $23.56 per hour
• Compensation is dependent on experience
• Medical, dental, and vision plans, where we cover 90% of employee costs and about 75% of the costs for their dependents
• Health Savings Account contributions
• Supplemental insurance and life insurance plans
• Paid time off, including vacation and sick time, 12 annual paid holidays, 2 floating holidays, 1 floating wellness day and sabbatical leave after every seven years of employment
• Paid time to volunteer and make a contribution to the community
• Employee product and service discounts

Greater Nevada is an Equal Opportunity Employer

Employment at Greater Nevada Credit Union, a division of America First, is based solely on a person's merit and qualifications directly related to professional competence. Greater Nevada prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.