MEMBER RESOURCE CENTER REPRESENTATIVE - FT30

Greater Nevada Credit Union; Reno (NV); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Medical/Dental/Vision

HSA contributions

Supplemental & life insurance

Paid time off

Holidays & floating days

Volunteer time

Employee discounts

Job summary

Greater Nevada Credit Union is seeking a Member Resource Center Representative in Reno, NV to handle sales and service interactions with members via phone, video, and online channels. The role supports the credit union's goals while emphasizing accurate communication and compliant practices.

The position emphasizes high-quality member engagement, referral-driven sales, and teamwork within the member services group.

Qualifications

• 6+ months of customer service experience (retail, hospitality, financial services, or similar).
• Previous call center experience preferred.
• Previous Financial Institution experience preferred.
• Bilingual is a plus.

Responsibilities

• Interact with members via telephone, video, and electronic channels to support sales and service goals.
• Meet performance goals including product sales/referrals and number of member interactions per hour.
• Communicate clearly in writing via secure messaging, chat, text, email or fax.
• Follow Bank Secrecy Act procedures and reporting requirements.

Skills

Customer service

Call center

Bilingual

Verbal communication

Relationship building

Time management

Problem resolution

Self development

Decision quality

Video chat

Job description

MEMBER RESOURCE CENTER REPRESENTATIVE - FT30# MEMBER RESOURCE CENTER REPRESENTATIVE - FT30RENO OPERATIONS CENTER (ROC) - Reno, NV 89521## OverviewPosition TypeFull Time 30 HourJob ShiftDayCategoryMember Services## Description**Join Our Team!**At Greater Nevada Credit Union, a division of America First, we are committed to making a meaningful difference in the lives of our members, our communities, and one another.Our team takes pride in serving our members while investing in the communities where we live and work. Our collaborative culture encourages innovation, professional growth, and a shared commitment to delivering exceptional member experiences.**Why Join Us?*** Make a meaningful difference in the lives of our members and communities* Be part of a collaborative and supportive team* Grow your career through learning and development opportunitiesWork for an organization committed to helping people and communities thrive If you're passionate about helping others, building meaningful relationships, working as part of a team, and making an impact, we'd love to meet you!---**About The Position:**Member Resource Center Representatives are responsible for performing sales and service functions through telephone calls, outbound calls and electronic communication in the member resource center to assist in achieving Greater Nevada goals.**What You'll Be Doing*** Consistently perform at high levels of effectiveness through communication with members telephonically, through video and online digital communication channels.* Meet performance goals established by management including product sales/referrals and number of member interactions per hour via phone, video or electronic communication channels.* Effectively and accurately communicate with members in writing via secure messaging, chat, text, email or fax.* Apply appropriate procedures and reporting requirements of the Bank Secrecy Act.---**Qualifications*** 6+ months of customer service experience (retail, hospitality, financial services, or similar)* Previous call center experience preferred* Previous Financial Institution experience preferred* Bilingual is a plus**Skills & Competencies*** Enjoy working with the public over the phone and through video chat* Effective verbal communication skills* Effective relationship-building skills* Effective time management skills* Problem resolution skills and experience* Optimizes work processes* Drives engagement* Self-development* Action oriented* Decision quality**Physical Demands*** While performing the duties of your job, you may regularly be required to sit and use a keyboard, multiple monitors, mouse, and telephone (including repetitive motions with hands, fingers, arms, etc.) for extended periods of time. You may also frequently be required to stand, walk, and reach with hands and arms, bend, and kneel.* You may occasionally be required to lift and/or move up to 20 pounds.---**Location and Travel Requirements**The Member Resource Center Representative position can be located in Reno at the Reno Operations Center location.---**Compensation & Benefits*** $17.07- $23.56 per hour* Compensation is dependent on experience* Medical, dental, and vision plans, where we cover 90% of employee costs and about 75% of the costs for their dependents* Health Savings Account contributions* Supplemental insurance and life insurance plans* Paid time off, including vacation and sick time, 12 annual paid holidays, 2 floating holidays, 1 floating wellness day and sabbatical leave after every seven years of employment* Paid time to volunteer and make a contribution to the community* Employee product and service discounts**Greater Nevada is an Equal Opportunity Employer**Employment at Greater Nevada Credit Union, a division of America First, is based solely on a person's merit and qualifications directly related to professional competence. Greater Nevada prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.