MEMBER RESOURCE CENTER REPRESENTATIVE (PART TIME 19 HOUR)

Greater Nevada Credit Union, a Division of America First; Reno (NV); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Health Savings Account contributions

Supplemental insurance and life保险

Paid time off and holidays

Job summary

Greater Nevada Credit Union, a division of America First, is seeking a on-site Member Resource Center Representative in Reno. You will handle sales and service tasks via calls, video, and electronic communication, helping to achieve performance goals and support members.

The role emphasizes strong communication, accurate written follow-up, and compliance with BSA procedures. The position requires at least 6 months of customer service experience, a high school diploma or GED, and offers benefits

Qualifications

• 6+ months of customer service experience (retail, hospitality, financial services, or similar).
• Bilingual is a plus.

Responsibilities

• Interact with members via telephone, video, and digital channels to meet performance goals.
• Provide product sales referrals and maintain committed member interactions per hour.
• Follow Bank Secrecy Act procedures and reporting requirements.
• Communicate clearly in written channels (secure messaging, chat, text, email, fax).

Skills

Customer service

Verbal communication

Relationship building

Education

High School Diploma or GED

Job description

Join Our Team!At Greater Nevada Credit Union, a division of America First, we are committed to making a meaningful difference in the lives of our members, our communities, and one another.Our team takes pride in serving our members while investing in the communities where we live and work. Our collaborative culture encourages innovation, professional growth, and a shared commitment to delivering exceptional member experiences.Why Join Us?Make a meaningful difference in the lives of our members and communitiesBe part of a collaborative and supportive teamGrow your career through learning and development opportunitiesWork for an organization committed to helping people and communities thriveIf you're passionate about helping others, building meaningful relationships, working as part of a team, and making an impact, we'd love to meet you!About The Position:Member Resource Center Representatives are responsible for performing sales and service functions through telephone calls, outbound calls and electronic communication in the member resource center to assist in achieving Greater Nevada goals.What You'll Be DoingConsistently perform at high levels of effectiveness through communication with members telephonically, through video and online digital communication channels.Meet performance goals established by management, including product sales/referrals and number of member interactions per hour via phone, video or electronic communication channels.Effectively and accurately communicate with members in writing via secure messaging, chat, text, email or fax.Apply appropriate procedures and reporting requirements of the Bank Secrecy Act.Qualifications6+ months of customer service experience (retail, hospitality, financial services, or similar)High School Diploma or GED requiredPrevious call center experience preferredPrevious Financial Institution experience preferredBilingual is a plusSkills & CompetenciesEnjoy working with the public over the phone and through video chatEffective verbal communication skillsEffective relationship-building skillsEffective time management skillsProblem resolution skills and experienceOptimizes work processesDrives engagementSelf-developmentAction orientedDecision qualityPhysical DemandsWhile performing the duties of your job, you may regularly be required to sit and use a keyboard, multiple monitors, mouse, and telephone (including repetitive motions with hands, fingers, arms, etc.) for extended periods of time. You may also frequently be required to stand, walk, and reach with hands and arms, bend, and kneel.You may occasionally be required to lift and/or move up to 20 pounds.Location and Travel RequirementsThe Member Resource Center Representative position is located onsite at our Reno Operations Center.Compensation & Benefits$17.07- $23.56 per hourCompensation is dependent on experienceMedical, dental, and vision plans, where we cover 90% of employee costs and about 75% of the costs for their dependentsHealth Savings Account contributionsSupplemental insurance and life insurance plansPaid time off, including vacation and sick time, 12 annual paid holidays, 2 floating holidays, 1 floating wellness day and sabbatical leave after every seven years of employmentPaid time to volunteer and make a contribution to the communityEmployee product and service discountsGreater Nevada is an Equal Opportunity EmployerEmployment at Greater Nevada Credit Union, a division of America First, is based solely on a person's merit and qualifications directly related to professional competence. Greater Nevada prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.