MEMBER RESOURCE CENTER REPRESENTATIVE (PART TIME 19 HOUR)

Greater Nevada Credit Union; Reno (NV); On-site; USD 24,000 - 32,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA contributions

Paid time off

Holidays (12) and floating holidays

Job summary

Greater Nevada Credit Union is hiring a Part Time Member Resource Center Representative (19 hours) for our Reno Operations Center in Reno, NV. The role focuses on helping members through calls, video, and digital channels while meeting efficiency and sales goals.

You will handle written communications, follow BSA procedures, and contribute to team success in a collaborative environment. The position offers competitive hourly compensation and benefits with opportunities to grow within the credit

Qualifications

• 6+ months of customer service experience.
• High School Diploma or GED required.

Responsibilities

• Interact with members via telephone, video, and electronic channels to provide sales and service support.
• Meet performance goals including sales/referrals and member interactions per hour.
• Communicate clearly in writing via secure messaging, chat, text, email, or fax.
• Follow Bank Secrecy Act procedures and reporting requirements.

Skills

Customer service

Communication

Time management

Problem solving

Job description

MEMBER RESOURCE CENTER REPRESENTATIVE (PART TIME 19 HOUR)# MEMBER RESOURCE CENTER REPRESENTATIVE (PART TIME 19 HOUR)RENO OPERATIONS CENTER (ROC) - Reno, NV 89521## Description**Join Our Team!**At Greater Nevada Credit Union, a division of America First, we are committed to making a meaningful difference in the lives of our members, our communities, and one another.Our team takes pride in serving our members while investing in the communities where we live and work. Our collaborative culture encourages innovation, professional growth, and a shared commitment to delivering exceptional member experiences.**Why Join Us?*** Make a meaningful difference in the lives of our members and communities* Be part of a collaborative and supportive team* Grow your career through learning and development opportunitiesWork for an organization committed to helping people and communities thrive If you're passionate about helping others, building meaningful relationships, working as part of a team, and making an impact, we'd love to meet you!---**About The Position:**Member Resource Center Representatives are responsible for performing sales and service functions through telephone calls, outbound calls and electronic communication in the member resource center to assist in achieving Greater Nevada goals.**What You'll Be Doing*** Consistently perform at high levels of effectiveness through communication with members telephonically, through video and online digital communication channels.* Meet performance goals established by management, including product sales/referrals and number of member interactions per hour via phone, video or electronic communication channels.* Effectively and accurately communicate with members in writing via secure messaging, chat, text, email or fax.* Apply appropriate procedures and reporting requirements of the Bank Secrecy Act.---**Qualifications*** 6+ months of customer service experience (retail, hospitality, financial services, or similar)* High School Diploma or GED required* Previous call center experience preferred* Previous Financial Institution experience preferred* Bilingual is a plus**Skills & Competencies*** Enjoy working with the public over the phone and through video chat* Effective verbal communication skills* Effective relationship-building skills* Effective time management skills* Problem resolution skills and experience* Optimizes work processes* Drives engagement* Self-development* Action oriented* Decision quality**Physical Demands*** While performing the duties of your job, you may regularly be required to sit and use a keyboard, multiple monitors, mouse, and telephone (including repetitive motions with hands, fingers, arms, etc.) for extended periods of time. You may also frequently be required to stand, walk, and reach with hands and arms, bend, and kneel.* You may occasionally be required to lift and/or move up to 20 pounds.---**Location and Travel Requirements**The Member Resource Center Representative position is located onsite at our Reno Operations Center.---**Compensation & Benefits*** $17.07- $23.56 per hour* Compensation is dependent on experience* Medical, dental, and vision plans, where we cover 90% of employee costs and about 75% of the costs for their dependents* Health Savings Account contributions* Supplemental insurance and life insurance plans* Paid time off, including vacation and sick time, 12 annual paid holidays, 2 floating holidays, 1 floating wellness day and sabbatical leave after every seven years of employment* Paid time to volunteer and make a contribution to the community* Employee product and service discounts**Greater Nevada is an Equal Opportunity Employer**Employment at Greater Nevada Credit Union, a division of America First, is based solely on a person's merit and qualifications directly related to professional competence. Greater Nevada prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.