Member Relationship Representative I

Sunmark Federal Credit Union Inc.; City of Schenectady (NY); Presencial; USD 27 000 - 28 000; Tempo integral

Resumo da oferta

Sunmark Federal Credit Union Inc. in Schenectady is hiring for a universal service representative at our Broadway Financial Center. You will welcome members and provide information on credit union services, transactions, and use of Interactive Teller Machines.

The role requires a detail-oriented mindset, cash handling, and strong customer service. Training is at the Latham office; starting pay is $19.50–$20 per hour based on experience. Shifts are 36–40 hours weekly with rotating Saturdays.

Qualificações

• High school diploma or equivalent required.
• Cash handling and customer service experience preferred.
• Strong communication and computer skills.

Responsabilidades

• Acts as a member liaison, supporting member convenience with all credit union technology available.
• Supports member transactions through use of Interactive Teller Machines.
• Accurately processes transactions as required, including loan payments, cash advances, transfers, and payments.
• Performs vault management including cash shipment verification, balancing, and cash management.
• Serves members by providing product and advisory information and resolving questions or complaints.
• Conducts consumer account openings, verifies identification, explains documents, and ensures accuracy.

Conhecimentos

Cash handling

Customer service

Communication

Computer skills

Formação académica

High school diploma or equivalent

Ferramentas

Interactive Teller Machines

Descrição da oferta de emprego

Broadway Financial Center
1616 Broadway
NYSCN01
Schenectady, NY 12306, USA

Description

People Helping People, that is what Sunmark Credit Union is all about!

Why join the Sunmark Squad? We are a local credit union with 89 years of history helping members build brighter financial futures. Our “Good Vibes” culture is built on meaningful relationships, community impact, and teamwork.

Our Schenectady financial center is hiring!

Business Hours:Monday & Tuesday 9am – 4:30pm, Wednesday 8am to 4:30pm, Thursday & Friday 9am to 6pm, Saturday 9am to 1pm. Employees are scheduled 36-40 hours per week with rotating Saturdays off.Actual shift may vary based on branch opening/closing/balancing needs.

* Training for this position will be at our Latham office.

Starting pay, $19.50-20/hr based on experience.

The primary purpose of this “universal” position is to provide legendary service to members by welcoming them to the financial center while providing information regarding our credit union services.

• Acts as a member liaison, supporting member convenience with all credit union technology available.
• Supports member transactions through use of Interactive Teller Machines.
• Accurately processes transactions as required. Receives loan payments, processes cash advances and transfers, redeems bonds and processes insurance payments.
• Processes transfers and credit card payments. Performs vault management inclusive of verifying cash shipment under dual control, balancing, settlement and cash management of the financial center.
• Serves members by providing product and advisory information. Researches and solves member questions, problems, and complaints.
• Assist Management in maintaining our culture while achieving department sales referral goals. Conducts consumer account openings, secures required identification, explains all legal documents, and reviews documentation for accuracy.

If you’re a detail-oriented person who enjoys creating positive experiences for others, this could be a great fit. The ideal candidate will bring cash handling, customer service, strong communication and computer skills. Must be motivated to contribute to team goals. A high school diploma or equivalent is required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.