Member Relationship Representative II

Sunmark Federal Credit Union Inc.; City of Schenectady (NY); On-site; USD 30,000 - 33,000; Full time

Job summary

Sunmark Credit Union in Colonie, NY is hiring a Member Service Associate to welcome members, explain Sunmark products, and guide them in using Interactive Teller Machines.

Candidates should have a high school diploma or equivalent with at least one year of sales or customer service experience; banking experience preferred. Must obtain NMLS registration and Notary Public designation. Proficiency in Word, Excel, and Outlook is expected.

Qualifications

• High school diploma or equivalent and at least 1 year of sales or customer service experience.
• Prior banking experience preferred.
• Must obtain and maintain NMLS registration during training.
• Notary Public designation to provide notary services.

Responsibilities

• Deliver legendary service by welcoming members and explaining Sunmark products.
• Guide members in using Sunmark technology, including Interactive Teller Machines.
• Provide advanced guidance on consumer accounts (IRAs, trusts, estates, business accounts) and resolve questions.
• Support management in maintaining Sunmark culture while achieving department sales goals.

Skills

Customer service

Sales experience

Communication

Attention to detail

Microsoft Word

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Colonie Financial Center
151 Vly Rd
NYSCN03
Schenectady, NY 12309, USA

Description

People Helping People, that is what Sunmark Credit Union is all about!

Why join the Sunmark Squad? We are a local credit union with 89 years of history helping members build brighter financial futures. Our “Good Vibes” culture is built on meaningful relationships, community impact, and teamwork.

Our Colonie, NY financial center is hiring!

Business Hours: Monday & Tuesday 9am - 4:30pm, Wednesday 8am to 4:30pm, Thursday & Friday 9am to 6pm, Saturday 9am to 1pm. Employees are scheduled 36-40 hours per week with rotating Saturdays off.Actual shift may vary based on opening/closing/balancing needs.

* Training for this position will be at our Latham office.

Starting pay, $22-24/hr based on experience.

Deliver legendary service by warmly welcoming members to the financial center, sharing information about Sunmark’s products and services, and helping members confidently use available credit union technology, including Interactive Teller Machines. You will provide advanced guidance on consumer accounts, including IRAs, trusts, estates, and business accounts; research and resolve member questions, concerns, and complaints; and support management in maintaining Sunmark’s culture while achieving department sales goals.

Candidates should have a high school graduate/equivalent or higher with a minimum of one year sales/customer service experience. Prior banking experience preferred. Ability to meet sales goals, strong attention to detail and communicate effectively. Computer proficiencywithin Microsoft Word, Excel and Outlook.

*Must be able to obtain and maintain NMLS registration within the required training period. Achieve and maintain designation as a Notary Public to provide notary services as requested.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.