Member Relationship Representative I

Sunmark Federal Credit Union Inc.; McKownville (NY); On-site; USD 27,000 - 28,000; Full time

Job summary

Sunmark Federal Credit Union Inc. in Guilderland, NY is seeking an energetic Universal Associate to welcome members and provide information about credit union services.

This frontline role supports transactions and helps members navigate our range of products. You will handle cash with accuracy, assist with transfers and loan payments, operate Interactive Teller Machines, and research member questions while upholding our legendary service standard.

Qualifications

• High school diploma or equivalent required.
• Candidates should have cash handling experience and strong customer service skills.
• Excellent communication and computer skills are essential.
• Motivation to contribute to team goals and a positive attitude are important.

Responsibilities

• Act as a member liaison and assist with transactions.
• Support member transactions using Interactive Teller Machines.
• Process transfers, loan payments, and other financial center transactions.
• Provide product and advisory information and resolve member questions and issues.
• Assist management in maintaining Sunmark's culture while meeting department sales referral goals.

Skills

Cash handling

Customer service

Communication

Education

High School Diploma or equivalent

Tools

Interactive Teller Machines

Job description

Guilderland Financial Center
2115 Western Avenue
NYGLD01
Guilderland, NY 12084, USA

Description

People Helping People, that is what Sunmark Credit Union is all about!

Why join the Sunmark Squad? We are a local credit union with 89 years of history helping members build brighter financial futures. Our “Good Vibes” culture is built on meaningful relationships, community impact, and teamwork.

Our Guilderland financial center is hiring!

Business Hours:Monday & Tuesday 9am – 4:30pm, Wednesday 8am to 4:30pm, Thursday & Friday 9am to 6pm, Saturday 9am to 1pm. Employees are scheduled 36-40 hours per week with rotating Saturdays off.Actual shift may vary based on branch opening/closing/balancing needs.

* Training for this position will be at our Latham office.

Starting pay, $19.50-20/hr based on experience.

The primary purpose of this “universal” position is to provide legendary service to members by welcoming them to the financial center while providing information regarding our credit union services.

• Acts as a member liaison, supporting member convenience with all credit union technology available.
• Supports member transactions through use of Interactive Teller Machines.
• Accurately processes transactions as required. Receives loan payments, processes cash advances and transfers, redeems bonds and processes insurance payments.
• Processes transfers and credit card payments. Performs vault management inclusive of verifying cash shipment under dual control, balancing, settlement and cash management of the financial center.
• Serves members by providing product and advisory information. Researches and solves member questions, problems, and complaints.
• Assist Management in maintaining our culture while achieving department sales referral goals. Conducts consumer account openings, secures required identification, explains all legal documents, and reviews documentation for accuracy.

If you’re a detail-oriented person who enjoys creating positive experiences for others, this could be a great fit. The ideal candidate will bring cash handling, customer service, strong communication and computer skills. Must be motivated to contribute to team goals. A high school diploma or equivalent is required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.