Financial Center Manager I

Sunmark Federal Credit Union Inc.; Town of Rotterdam (NY); Presencial; USD 71 000 - 78 000; Tempo integral

Resumo da oferta

Sunmark Credit Union in Rotterdam, NY is seeking a Financial Center Manager to lead our Rotterdam team and deliver exceptional member service daily.

You will coach staff, develop business relationships with local owners, ensure secure, compliant operations, and balance cash drawers, ATMs, and ITMs. This role collaborates with the AVP of Financial Centers and requires strong communication, two years of financial-institution experience including sales and supervision, and NMLS registration.

Qualificações

• Minimum of two years of financial-institution experience, including sales success and supervisory experience.
• Strong communication and relationship-building capabilities.
• Must obtain and maintain NMLS registration while following credit union policies and regulatory requirements.

Responsabilidades

• Build meaningful relationships with members and local business owners.
• Coach and develop staff, address performance and disciplinary matters with counseling and clear direction.
• Develop business relationships through local networking events and chamber activities.
• Ensure staff can support commercial members and business deposit accounts with exceptional service.
• Resolve complex member account questions and complaints via correspondence, phone, or in person.
• Oversee secure, efficient, and compliant daily operations, including cash drawers, ATM/ITM/TCR balancing, and procedure reviews.
• Keep staff informed of policy changes and assist AVP of Financial Centers with solutions.
• Maintain staff safety and security and oversee the financial center's property and equipment.

Conhecimentos

Leadership

Staff coaching

Sales

Relationship building

Communication

Descrição da oferta de emprego

Rotterdam Financial Center
1300 Altamont Avenue
NYRTD01
Schenectady, NY 12303, USA

Description

People Helping People, that is what Sunmark Credit Union is all about!

Why join the Sunmark Squad? We are a local credit union with 89 years of history helping members build brighter financial futures. Our "Good Vibes" culture is built on meaningful relationships, community impact, and teamwork.

Are you ready to make an impact? Join our Rotterdam team as a Financial Center Manager!

Starting pay: $71-78k annualized, based on experience.

Business Hours:Monday & Tuesday 9am-4:30pm, Wednesday 8am to 4:30pm, Thursday & Friday 9am to 6pm, Saturday 9am to 1pm. Actual shift may vary based on branch opening/closing/balancing needs.

* Training for this position will be at our Latham office.

Inspire and support your team while helping every member feel welcomed and valued.

• Build meaningful relationships and connect members with solutions that support their financial goals.
• Coach and support staff, addressing performance or disciplinary concerns promptly through counseling, clear direction, written warnings, and appropriate corrective action.
• Develop business relationships by meeting business owners at convenient locations and participating in Chamber and local networking events.
• Ensure staff can confidently support commercial members and business deposit accounts with exceptional service.
• Research and resolve complex member account questions, concerns, and complaints by correspondence, phone, or in person.
• Oversee secure, efficient, and compliant daily operations, including procedure reviews, cash-drawer audits, and ATM, ITM, and TCR balancing and maintenance.
• Keep staff informed of policy and procedure changes, answer technical and operational questions, and recommend solutions to the AVP of Financial Centers.
• Maintain employee safety and security and oversee the Financial Center's property and equipment.

We're looking for a supportive leader with a minimum of two years of financial institution experience, including sales success and supervisory experience. You'll thrive in this role if you're a strong communicator and relationship builder who enjoys solving problems, balancing priorities, and are comfortable adapting to new systems. You'll follow credit union policies and regulatory requirements while obtaining and maintaining NMLS registration.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.