Member Experience & Service Specialist

Sunmark Federal Credit Union Inc.; City of Schenectady (NY); On-site; USD 27,000 - 28,000; Full time

Job summary

Sunmark Federal Credit Union Inc. in Schenectady is hiring for a universal service representative at our Broadway Financial Center. You will welcome members and provide information on credit union services, transactions, and use of Interactive Teller Machines.

The role requires a detail-oriented mindset, cash handling, and strong customer service. Training is at the Latham office; starting pay is $19.50–$20 per hour based on experience. Shifts are 36–40 hours weekly with rotating Saturdays.

Qualifications

• High school diploma or equivalent required.
• Cash handling and customer service experience preferred.
• Strong communication and computer skills.

Responsibilities

• Acts as a member liaison, supporting member convenience with all credit union technology available.
• Supports member transactions through use of Interactive Teller Machines.
• Accurately processes transactions as required, including loan payments, cash advances, transfers, and payments.
• Performs vault management including cash shipment verification, balancing, and cash management.
• Serves members by providing product and advisory information and resolving questions or complaints.
• Conducts consumer account openings, verifies identification, explains documents, and ensures accuracy.

Skills

Cash handling

Customer service

Communication

Computer skills

Education

High school diploma or equivalent

Tools

Interactive Teller Machines

Job description

Sunmark Federal Credit Union Inc. in Schenectady is hiring for a universal service representative at our Broadway Financial Center. You will welcome members and provide information on credit union services, transactions, and use of Interactive Teller Machines.

The role requires a detail-oriented mindset, cash handling, and strong customer service. Training is at the Latham office; starting pay is $19.50–$20 per hour based on experience. Shifts are 36–40 hours weekly with rotating Saturdays.