Member Relationship Representative I

Sunmark Federal Credit Union Inc.; Town of Ballston (NY); On-site; USD 27,000 - 28,000; Full time

Job summary

Sunmark Federal Credit Union Inc. is hiring at the Milton Financial Center in Ballston Spa, NY. This universal teller role combines member service with transaction processing, utilizing Interactive Teller Machines to assist members and complete routine deposits, payments, and transfers.

The ideal candidate will have strong cash handling, excellent communication, and computer skills, plus a high school diploma. Training will occur at our Latham office, with hours designed to cover branch needs.

Qualifications

• High school diploma or equivalent required.
• Strong cash handling and customer service skills.
• Excellent communication and basic computer proficiency.
• Ability to work in a team and support branch goals.

Responsibilities

• Process member transactions with accuracy (payments, transfers, deposits).
• Assist members using Interactive Teller Machines and other services.
• Balance cash and manage vault procedures under dual control.
• Provide product information and resolve questions or complaints.
• Support account openings and verification of identification.

Skills

Cash handling

Customer service

Computer skills

Communication

Education

High school diploma

Tools

Interactive Teller Machines

Job description

Milton Financial Center
24 Trieble Avenue
NYBSP01
Ballston Spa, NY 12020, USA

Description

People Helping People, that is what Sunmark Credit Union is all about!

Why join the Sunmark Squad? We are a local credit union with 89 years of history helping members build brighter financial futures. Our “Good Vibes” culture is built on meaningful relationships, community impact, and teamwork.

Our Milton financial center is hiring!

Business Hours:Monday & Tuesday 9am – 4:30pm, Wednesday 8am to 4:30pm, Thursday & Friday 9am to 6pm, Saturday 9am to 1pm. Employees are scheduled 36-40 hours per week with rotating Saturdays off.Actual shift may vary based on branch opening/closing/balancing needs.

* Training for this position will be at our Latham office.

Starting pay, $19.50-20/hr based on experience.

The primary purpose of this “universal” position is to provide legendary service to members by welcoming them to the financial center while providing information regarding our credit union services.

• Acts as a member liaison, supporting member convenience with all credit union technology available.
• Supports member transactions through use of Interactive Teller Machines.
• Accurately processes transactions as required. Receives loan payments, processes cash advances and transfers, redeems bonds and processes insurance payments.
• Processes transfers and credit card payments. Performs vault management inclusive of verifying cash shipment under dual control, balancing, settlement and cash management of the financial center.
• Serves members by providing product and advisory information. Researches and solves member questions, problems, and complaints.
• Assist Management in maintaining our culture while achieving department sales referral goals. Conducts consumer account openings, secures required identification, explains all legal documents, and reviews documentation for accuracy.

If you’re a detail-oriented person who enjoys creating positive experiences for others, this could be a great fit. The ideal candidate will bring cash handling, customer service, strong communication and computer skills. Must be motivated to contribute to team goals. A high school diploma or equivalent is required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.