Member Relationship Representative I

Sunmark Federal Credit Union Inc.; Sycaway (NY); On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

Training at Latham office

Job summary

Sunmark Credit Union is hiring at our Brunswick financial center in Troy, NY. This universal position focuses on delivering legendary member service by welcoming members and guiding them through Sunmark’s services.

Responsibilities include handling cash, processing transactions with ITM, and offering product information while maintaining our team culture and sales goals. Training occurs at our Latham office; starting pay is $19.50–$20 per hour based on experience.

Qualifications

• High school diploma or equivalent is required.
• Detail-oriented with strong cash handling and accuracy.
• Excellent customer service and communication skills, plus basic computer knowledge.

Responsibilities

• Welcome members at the financial center and provide information on Sunmark services.
• Support member transactions using Interactive Teller Machines.
• Process loans payments, cash advances, transfers, and balance cash vault duties.
• Assist with product and advisory information and answer member questions.
• Help achieve department sales referral goals and conduct routine account openings.

Skills

Cash handling

Customer service

Communication

Computer skills

Education

High school diploma or equivalent

Tools

Interactive Teller Machines

Job description

Brunswick Financial Center
715 Hoosick Street
NYTRY01
Troy, NY 12180, USA

Description

People Helping People, that is what Sunmark Credit Union is all about!

Why join the Sunmark Squad? We are a local credit union with 89 years of history helping members build brighter financial futures. Our "Good Vibes" culture is built on meaningful relationships, community impact, and teamwork.

Our Brunswick financial center is hiring!

Business Hours: Monday & Tuesday 9am - 4:30pm, Wednesday 8am to 4:30pm, Thursday & Friday 9am to 6pm, Saturday 9am to 1pm. Employees are scheduled 36-40 hours per week with rotating Saturdays off.Actual shift may vary based on branch opening/closing/balancing needs.

* Training for this position will be at our Latham office.

Starting pay, $19.50-20/hr based on experience.

The primary purpose of this "universal" position is to provide legendary service to members by welcoming them to the financial center while providing information regarding our credit union services.

• Acts as a member liaison, supporting member convenience with all credit union technology available.
• Supports member transactions through use of Interactive Teller Machines.
• Accurately processes transactions as required. Receives loan payments, processes cash advances and transfers, redeems bonds and processes insurance payments.
• Processes transfers and credit card payments. Performs vault management inclusive of verifying cash shipment under dual control, balancing, settlement and cash management of the financial center.
• Serves members by providing product and advisory information. Researches and solves member questions, problems, and complaints.
• Assist Management in maintaining our culture while achieving department sales referral goals. Conducts consumer account openings, secures required identification, explains all legal documents, and reviews documentation for accuracy.

If you’re a detail-oriented person who enjoys creating positive experiences for others, this could be a great fit. The ideal candidate will bring cash handling, customer service, strong communication and computer skills. Must be motivated to contribute to team goals. A high school diploma or equivalent is required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.