Health Plan Member Outreach & Analytics Coordinator

CVS Health; Virginia; Hybrid; USD 29,000 - 56,000; Full time

Job summary

CVS Health in Virginia is seeking a communications‑focused role to coordinate member outreach and ensure effective use of health plan benefits. You will respond to inquiries in person, by phone, and in writing, while supporting HEDIS quality initiatives and regulatory requirements.

Requirements include 2+ years in member outreach or health education, 1+ year in customer service, data experience, and strong attention to detail with excellent verbal and written communication.

Qualifications

• 2+ years’ member outreach, health care marketing, or health education experience.
• 1+ years customer service or call center experience.
• 1+ years experience working with data.
• Ability to work independently with high attention to detail.
• Exceptional verbal and written communication skills.
• 2+ years experience using MS Office Suite (Teams, Outlook, Word, Excel).

Responsibilities

• Coordinate member outreach to promote health plan benefits.
• Respond to member inquiries in person, by phone, and in writing.
• Support HEDIS quality initiatives and regulatory requirements.
• Assist with medical record capture for HEDIS reviews and data abstraction.

Skills

Member outreach

Health education

Customer service

Data experience

Attention to detail

Verbal and written communication

MS Office Suite

Education

High School Diploma

Bachelor's Degree

Tools

MS Office Suite

QuickBase

QNXT

Job description

CVS Health in Virginia is seeking a communications‑focused role to coordinate member outreach and ensure effective use of health plan benefits. You will respond to inquiries in person, by phone, and in writing, while supporting HEDIS quality initiatives and regulatory requirements.

Requirements include 2+ years in member outreach or health education, 1+ year in customer service, data experience, and strong attention to detail with excellent verbal and written communication.