Member & Insurance Services Specialist

AAA Auto Club Enterprises; Edwardsville (IL); On-site; USD 25,000 - 27,000; Full time

Benefits offered by this job

Health coverage

401K plan, Pension

Tuition assistance

Floating holidays

PTO for volunteers

Paid parental leave

Wellness program

Employee discounts

Job summary

AAA Auto Club Enterprises in Edwardsville, IL, is seeking a service-focused professional to support Field Sales and insurance operations. The role handles routine and advanced duties, assists agents, processes policy documentation, and provides information to members about memberships and insurance.

You will support walk-in and phone members, help with policy changes, renewals, billing, and pricing inquiries.

Qualifications

• High School GED Required.
• 1-3 years Customer service Preferred.
• Moderate proficiency in data entry required.
• Moderate Microsoft Word and Excel skills preferred.
• Advanced customer service skills preferred.
• Property and Casualty/Solicitors License required.
• Property and Casualty Insurance License, valid in selling state - Issued by State within 1 Year Required

Responsibilities

• Provide professional customer service to members and insured’s. Provide service and information to members regarding memberships and insurance.
• Provide service to walk-in and telephone members seeking insurance services. Sell memberships and assist in the sale of insurance to prospective insureds. Assist members with changes to existing policies or memberships, renewals, and provide information regarding billing. Accept payments on membership and insurance. Verify insurance coverage for lien holders and leasing companies. Provide binders as requested. Perform typing and other administrative duties, including, but not limited to; letters, forms, cards, rush escrows and evidence of insurance.
• Develop insurance leads for office sales agents and life specialists.
• Communicate positively and effectively with all staff. Maintain and open and positive relationship with management.
• Provide service support for both management and sales and life agents. Engage in cross selling opportunities.
• Resolve member and insured related problems using discretion and independent judgment. Refer issues which require more authority to appropriate level.
• Service work tends to routine and described within sales and underwriting guidelines.
• Has skill set necessary to handle most complex transactions and basic complaints.
• Complex complaints may be referred to higher level Insurance Specialists or Sales Management for handling.

Skills

Customer service

Data entry

MS Word

MS Excel

Education

High School GED

Job description

AAA Auto Club Enterprises in Edwardsville, IL, is seeking a service-focused professional to support Field Sales and insurance operations. The role handles routine and advanced duties, assists agents, processes policy documentation, and provides information to members about memberships and insurance.

You will support walk-in and phone members, help with policy changes, renewals, billing, and pricing inquiries.