Member Experience & Insurance Advisor

AAA Auto Club Enterprises; Covington (LA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health coverage for medical, dental, &

401(k) with company match and Pension

Tuition assistance

Floating holidays and PTO for charity/

Paid parental leave

Wellness programs

Employee discounts

Job summary

AAA Auto Club Enterprises in the United States is seeking a Field Sales support professional to assist agents and staff in growing memberships and insurance services. You will handle routine and advanced service tasks, respond to member inquiries, and support sales activities across office operations.

The role emphasizes customer service, data entry accuracy, and compliance with licensing requirements for property and casualty insurance. A proactive team player is essential.

Qualifications

• High School GED required.
• 1-3 years customer service preferred.
• Moderate proficiency in data entry required.
• Moderate Microsoft Word and Excel skills preferred.
• Advanced customer service skills preferred.
• Property and Casualty/Solicitors License required.
• Property and Casualty Insurance License, valid in selling state - Issued by State within 1 Year Required.

Responsibilities

• Provide professional customer service to members and insureds.
• Provide service to walk-in and telephone members seeking insurance services; sell memberships and assist in insurance sales.
• Assist members with changes to existing policies or memberships, renewals, and provide billing information.
• Accept payments on membership and insurance; verify coverage for lien holders and leasing companies; provide binders and perform admin duties.
• Develop insurance leads for office sales agents and life specialists.
• Communicate positively with staff; maintain relations with management.
• Provide service support for management, sales and life agents; engage in cross selling opportunities.
• Resolve member and insured issues using discretion; refer to higher authority when needed.

Skills

Customer service

Data entry

MS Word

MS Excel

Advanced customer service

Education

High School GED

Property and Casualty/Solicitors License

Property and Casualty Insurance License (state-issued)

Tools

Microsoft Word

Microsoft Excel

Job description

AAA Auto Club Enterprises in the United States is seeking a Field Sales support professional to assist agents and staff in growing memberships and insurance services. You will handle routine and advanced service tasks, respond to member inquiries, and support sales activities across office operations.

The role emphasizes customer service, data entry accuracy, and compliance with licensing requirements for property and casualty insurance. A proactive team player is essential.