Member Experience Specialist (Insurance & Service)

AAA Auto Club Enterprises; Ridgeland (MS); Presencial; USD 32.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health coverage

401(k) with company match

Pension

Tuition assistance

Floating holidays and PTO

Paid parental leave

Wellness programs

Employee discounts

Descripción de la vacante

AAA Auto Club Enterprises is seeking a service-focused professional to support Field Sales at our Branch. You will assist members and insureds, sell memberships and insurance products, and handle related administrative duties to support growth and profitability.

Responsibilities include providing service to walk-in and phone inquiries, processing changes, renewals, and billing, while developing leads for agents and life specialists.

Formación

• High School GED or equivalent is required.
• 1-3 years of customer service experience preferred.
• Moderate proficiency in data entry required.
• Moderate Microsoft Word and Excel skills preferred.
• Advanced customer service skills required.

Responsabilidades

• Provide professional customer service to members and insureds.
• Sell memberships and assist in the sale of insurance.
• Assist members with changes to policies or memberships, renewals and billing information.
• Develop insurance leads for office sales agents and life specialists.
• Engage with management and staff to maintain positive relationships.
• Resolve member issues using discretion and escalate when needed.
• Handle routine to complex transactions within guidelines.

Conocimientos

Customer service

Data entry

MS Word & Excel

Advanced customer service

Educación

High School Diploma/GED

Descripción del empleo

AAA Auto Club Enterprises is seeking a service-focused professional to support Field Sales at our Branch. You will assist members and insureds, sell memberships and insurance products, and handle related administrative duties to support growth and profitability.

Responsibilities include providing service to walk-in and phone inquiries, processing changes, renewals, and billing, while developing leads for agents and life specialists.