Insurance & Member Services Specialist

AAA Auto Club Enterprises; Bentonville (AR); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health coverage for medical, dental,?n

401(K) saving plans with company match

Pension

Tuition assistance

Floating holidays and PTO

Paid parental leave

Wellness programs

Employee discounts (membership, 보험, 여행

Job summary

AAA Auto Club Enterprises in Arkansas seeks a motivated Insurance Support Specialist to assist field sales, service insureds and members, and support agents with memberships and insurance products.

You will handle routine and advanced duties, process policy changes, assist with renewals, and develop leads while maintaining strong relationships with management and staff. Travel is occasional.

Qualifications

• High School diploma or GED required.
• 1-3 years of customer service preferred.
• Moderate data-entry speed and accuracy.
• Moderate proficiency with Word/Excel.
• Property and Casualty license required; state-issued license within 1 year.

Responsibilities

• Provide professional customer service to members and insureds.
• Assist walk-in and phone inquiries, process memberships, and support insurance sales.
• Handle policy changes, renewals, and billing information.
• Assist with payments and verify coverage for lien holders.
• Develop insurance leads for office sales agents and life specialists.
• Maintain positive relationships with staff and management.
• Support management and sales and life agents; engage in cross-selling.
• Resolve problems using discretion; refer complex issues to higher authority.

Skills

Customer service

Data entry

MS Word

MS Excel

Insurance license

Education

High School Diploma or GED

Job description

AAA Auto Club Enterprises in Arkansas seeks a motivated Insurance Support Specialist to assist field sales, service insureds and members, and support agents with memberships and insurance products.

You will handle routine and advanced duties, process policy changes, assist with renewals, and develop leads while maintaining strong relationships with management and staff. Travel is occasional.