Member & Insurance Services Specialist

ace; Bentonville (AR); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health coverage (medical, dental, viz)

401(K) with company match

Tuition assistance

Floating holidays and PTO for charity

Paid parental leave

Wellness programs

Employee discounts

Job summary

Auto Club Enterprises is seeking a Member Specialist to support Field Sales in a Branch, providing membership and insurance services, handling routine and complex transactions, and assisting agents and management. The role involves servicing members, processing payments, and preparing documentation in a fast-paced environment.

The position requires a High School GED, 1–3 years of customer service experience, data entry proficiency, and active Property and Casualty licenses.

Qualifications

• High School GED required.
• 1-3 years customer service preferred.
• Moderate proficiency in data entry required.
• Moderate Microsoft Word and Excel skills preferred.
• Advanced customer service skills preferred.
• Property and Casualty/Solicitors License required.
• Property and Casualty Insurance License, valid in selling state - issued by state within 1 year required.

Responsibilities

• Provide professional customer service to members and insureds.
• Sell memberships and assist in the sale of insurance to prospective insureds.
• Assist members with changes to existing policies or memberships and renewals.
• Accept payments on membership and insurance.
• Verify insurance coverage for lien holders and leasing companies.
• Provide binders as requested.
• Develop insurance leads for office sales agents and life specialists.
• Communicate effectively with staff and management.
• Engage in cross-selling opportunities.

Education

High School GED

Tools

Microsoft Word

Excel

Job description

Auto Club Enterprises is seeking a Member Specialist to support Field Sales in a Branch, providing membership and insurance services, handling routine and complex transactions, and assisting agents and management. The role involves servicing members, processing payments, and preparing documentation in a fast-paced environment.

The position requires a High School GED, 1–3 years of customer service experience, data entry proficiency, and active Property and Casualty licenses.