Member Services & Insurance Specialist

ACMO Automobile Club Of Missouri; Covington (VA); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health coverage

401(K) with company match and Pension

Tuition assistance

Floating holidays and PTO

Paid parental leave

Wellness programs

Employee discounts

Job summary

Auto Club Enterprises seeks a Member Specialist to support growth and service goals in our branch. You will assist insureds and members, provide information on memberships and insurance, and help in selling memberships and insurance products.

The role requires handling policy changes, renewals, and billing inquiries. The position emphasizes professional customer service, cross-selling opportunities, and collaboration with management and sales staff.

Qualifications

• High School GED required.
• 1-3 years customer service experience preferred.
• Moderate proficiency in data entry required.
• Moderate Microsoft Word and Excel skills preferred.
• Advanced customer service skills preferred.

Responsibilities

• Provide professional customer service to members and insureds.
• Provide service and information to members regarding memberships and insurance.
• Assist in selling memberships and insurance to prospective insureds.
• Handle changes to existing policies or memberships and renewals.

Skills

Customer service

Data entry

MS Word

MS Excel

Education

High School GED

Tools

Microsoft Word

Microsoft Excel

Job description

Auto Club Enterprises seeks a Member Specialist to support growth and service goals in our branch. You will assist insureds and members, provide information on memberships and insurance, and help in selling memberships and insurance products.

The role requires handling policy changes, renewals, and billing inquiries. The position emphasizes professional customer service, cross-selling opportunities, and collaboration with management and sales staff.