Member Services & Insurance Specialist

AAA - American Automobile Association; Bentonville (AR); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health coverage for medical, dental, 視

401(K) saving plans with company match

Pension

Tuition assistance

Floating holidays and PTO

Paid parental leave

Wellness programs

Employee discounts

Job summary

Auto Club Enterprises is seeking a Member Specialist to support Field Sales and Branch operations by delivering professional customer service, assisting with memberships and insurance products, and providing policy and billing information.

The role involves handling walk-in and telephone inquiries, processing payments, and aiding in lead development for sales teams, with a focus on maintaining strong member relationships.

Qualifications

• High School GED is required.
• 1-3 years of customer service experience preferred.
• Moderate proficiency in data entry.
• Moderate Microsoft Word and Excel skills preferred.
• Advanced customer service skills preferred.

Responsibilities

• Provide professional customer service to members and insureds, and information about memberships and insurance.
• Sell memberships and assist in the sale of insurance to prospective insureds; assist with changes to policies and renewals.
• Develop insurance leads for office sales agents and life specialists.
• Communicate positively with staff and maintain good relationships with management.
• Engage in cross-selling opportunities and resolve problems with discretion.

Skills

Customer service

Data entry

Advanced customer service

Communication

Education

High School GED

Tools

Microsoft Word

Microsoft Excel

Job description

Auto Club Enterprises is seeking a Member Specialist to support Field Sales and Branch operations by delivering professional customer service, assisting with memberships and insurance products, and providing policy and billing information.

The role involves handling walk-in and telephone inquiries, processing payments, and aiding in lead development for sales teams, with a focus on maintaining strong member relationships.