Member Growth Specialist — Studio Sales & Service

Club Pilates; Raleigh (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

Club Pilates in Raleigh, NC is seeking a Front Desk/Sales Associate to be the first point of contact for prospective and current members. You will drive membership sales, deliver friendly service, and help create a welcoming studio atmosphere.

This role blends sales, customer service, and operational support in a fast-paced wellness setting. You will manage inquiries, schedule intro classes, and support the studio team while upholding brand standards and a positive community vibe.

Qualifications

• Excellent customer service and communication skills.
• Ability to build rapport and trust with diverse individuals.
• Strong organizational skills and attention to detail.
• Multitask effectively in a fast-paced environment.
• Basic computer proficiency and scheduling knowledge.

Responsibilities

• Generate new membership sales through outreach, follow-up, and relationship-building.
• Conduct consultations to understand fitness goals and recommend membership options.
• Schedule and promote Intro Classes to convert prospects into active members.
• Meet or exceed sales goals and key performance metrics.
• Document all sales activities and member interactions in ClubReady.

Skills

Customer service

Sales

Communication

Relationship building

Multitasking

Education

High school diploma

Tools

ClubReady CRM

Microsoft Office / Google Workspace

Job description

Club Pilates in Raleigh, NC is seeking a Front Desk/Sales Associate to be the first point of contact for prospective and current members. You will drive membership sales, deliver friendly service, and help create a welcoming studio atmosphere.

This role blends sales, customer service, and operational support in a fast-paced wellness setting. You will manage inquiries, schedule intro classes, and support the studio team while upholding brand standards and a positive community vibe.