Wellness Studio Membership Sales & Guest Experience Associate

Club Pilates; Chapel Hill (NC); On-site; USD 19,000 - 26,000; Full time

Job summary

Club Pilates in Chapel Hill, NC is seeking a Front Desk/Sales Associate to be the first point of contact for prospective and current members. You will act as a brand ambassador for Club Pilates and Aligned Fitness Holdings, driving membership sales and supporting member retention in a fast-paced wellness studio.

Responsibilities include consultations, intro-class promotion, customer service excellence, and studio operations.

Qualifications

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Ability to build rapport and establish trust with diverse individuals.
• Excellent organizational skills and attention to detail.
• Ability to multitask and work effectively in a fast-paced environment.
• Basic computer proficiency, including email, scheduling systems, and Microsoft Office or Google Workspace.
• Preferred: previous sales or customer service experience in fitness or wellness.
• Preferred: familiarity with CRM systems such as ClubReady.

Responsibilities

• Generate new membership sales through proactive outreach, lead follow-up, and relationship-building.
• Conduct consultations with prospective members to understand fitness goals and recommend options.
• Schedule and promote Intro Classes to convert prospects into active members.
• Meet or exceed individual and studio sales goals and metrics.
• Maintain documentation of all sales activities in ClubReady.
• Deliver exceptional service by greeting members and creating a welcoming atmosphere.
• Build relationships with members to boost engagement and retention.
• Respond to inquiries via phone, email, text, and walk-ins promptly and professionally.
• Resolve member concerns or elevate issues to studio leadership.
• Support daily studio operations and ensure a clean, organized environment.
• Process member account requests (freezes, cancellations, updates) per policy.
• Assist with opening/closing studio procedures as assigned.
• Act as the studio leader in the absence of the General Manager when designated.
• Represent the studio at local events and partnerships to boost brand awareness.

Skills

Customer service

Communication

Rapport building

Organization

Multitasking

Computer proficiency

Education

High school diploma

Tools

ClubReady

CRM systems

Job description

Club Pilates in Chapel Hill, NC is seeking a Front Desk/Sales Associate to be the first point of contact for prospective and current members. You will act as a brand ambassador for Club Pilates and Aligned Fitness Holdings, driving membership sales and supporting member retention in a fast-paced wellness studio.

Responsibilities include consultations, intro-class promotion, customer service excellence, and studio operations.