Flexible Schedule Studio Sales & Member Experience Specialist

Club Pilates; West Highlands (NC); On-site; USD 32,000 - 46,000; Full time

Job summary

Club Pilates is seeking a Front Desk/Sales Associate to be the first point of contact for prospective and current members, serving as a friendly studio ambassador for Club Pilates and Aligned Fitness Holdings. You will drive membership sales, support member retention, and help cultivate a welcoming community.

In this role you will greet guests, handle inquiries, perform consultations to recommend options, schedule Intro Classes, and assist with daily operations.

Qualifications

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Ability to build rapport and establish trust with diverse individuals.
• Excellent organizational skills and attention to detail.
• Ability to multitask and work effectively in a fast-paced environment.
• Basic computer proficiency, including experience with email, scheduling systems, and Microsoft Office or Google Workspace.

Responsibilities

• Generate new membership sales through proactive outreach, lead follow-up, and relationship-building efforts.
• Conduct consultations with prospective members to understand their fitness goals and recommend appropriate membership options.
• Schedule and promote Intro Classes to convert prospects into active members.
• Meet or exceed individual and studio sales goals and key performance metrics.
• Maintain accurate and timely documentation of all sales activities, communications, and member interactions within ClubReady.

Skills

Customer service

Communication skills

Relationship building

Multitasking

Organizational skills

Microsoft Office / Google Workspace

Education

High school diploma or equivalent

Tools

ClubReady CRM

Scheduling systems

Job description

Club Pilates is seeking a Front Desk/Sales Associate to be the first point of contact for prospective and current members, serving as a friendly studio ambassador for Club Pilates and Aligned Fitness Holdings. You will drive membership sales, support member retention, and help cultivate a welcoming community.

In this role you will greet guests, handle inquiries, perform consultations to recommend options, schedule Intro Classes, and assist with daily operations.