Member Experience & Wellness Advocate

vasafitnessexternalcareers; Wheaton (IL); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Two gym memberships

401(k) options

Employee Assistance Program – free/low

Paid Time Off

Job summary

VASA Fitness in Wheaton, IL seeks a Member Experience Specialist to greet members, set the tone, keep the club clean, and guide them on memberships, upgrades, and personal training options.

You’ll build personal connections, help members feel valued and motivated, and contribute to a welcoming, home-like environment. The role blends hospitality with fitness industry knowledge, with benefits including memberships and 401(k) options.

Qualifications

• Strong communication skills and a professional approach.
• Comfortable multi-tasking and working independently.
• 1+ year of customer service, membership sales preferred.
• Interest in health, wellness, and fitness.
• Ability to pass a background check.
• Bilingual skills or CPR certification are a plus.

Responsibilities

• Greet members warmly and set a welcoming tone at the front desk.
• Guide members on memberships, upgrades, and personal training options.
• Keep the club clean and organized and take ownership of the front desk area.
• Contribute to a positive member experience through confident conversations and tours.

Skills

Communication

Customer Service

Sales

Multitasking

Bilingual

CPR certified

Job description

VASA Fitness in Wheaton, IL seeks a Member Experience Specialist to greet members, set the tone, keep the club clean, and guide them on memberships, upgrades, and personal training options.

You’ll build personal connections, help members feel valued and motivated, and contribute to a welcoming, home-like environment. The role blends hospitality with fitness industry knowledge, with benefits including memberships and 401(k) options.