Member Experience & Wellness Concierge

VASA Fitness; Joliet (IL); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Gym memberships two

Discounted personal training

401(k) options

Employee Assistance Program

Paid Time Off

Job summary

VASA Fitness in Joliet, IL is seeking a Member Experience Specialist to greet members, build personal connections, and keep the club clean and organized. You’ll guide members on memberships, upgrades, and personal training options to help them feel at home during every visit.

As the first friendly face, you’ll drive membership and upgrade sales through confident conversations and tours, contributing to a welcoming, energetic gym culture that supports members on their fitness journeys.

Qualifications

• Strong communication skills and a professional approach
• 1+ year of customer service, membership sales preferred
• Interest in health, wellness, and fitness
• Ability to pass a background check
• Bilingual skills or CPR certification are a plus

Responsibilities

• Greeting members warmly and setting a positive tone at the front desk
• Guide members on memberships, upgrades, and personal training options
• Keep the club clean and organized and make the space welcoming
• Drive membership and upgrade sales through confident conversations and tours
• Take ownership to ensure a spotless, inviting environment for guests and members

Job description

VASA Fitness in Joliet, IL is seeking a Member Experience Specialist to greet members, build personal connections, and keep the club clean and organized. You’ll guide members on memberships, upgrades, and personal training options to help them feel at home during every visit.

As the first friendly face, you’ll drive membership and upgrade sales through confident conversations and tours, contributing to a welcoming, energetic gym culture that supports members on their fitness journeys.