Member Experience Champion

vasafitnessexternalcareers; Northbrook (IL); On-site; USD 31,000 - 52,000; Full time

Benefits offered by this job

Gym memberships

Paid time off

Medical/Dental/Vision

401(k)

Parental leave

EAP

Career growth

Uncapped commission

Job summary

VASA Fitness in Northbrook, IL is hiring a Member Experience Specialist to greet members, build personal connections, and keep the club welcoming. You’ll guide members through memberships, upgrades, and personal training options, and help create uplifting experiences.

This role emphasizes strong communication, independent multi-tasking, and a passion for health and fitness. Competitive base pay with uncapped commission, plus benefits and growth opportunities.

Qualifications

• Strong communication and professional approach.
• Comfortable multi-tasking and working independently.
• 1+ year of customer service; membership sales preferred.
• Interest in health, wellness and fitness.
• Ability to pass a background check.
• Bilingual skills or CPR certification are a plus.

Responsibilities

• Greet members warmly and set the tone at the front desk.
• Guide members on memberships, upgrades, and personal training options.
• Keep the club clean, organized and welcoming for all.
• Support member journeys with confident conversations and tours.
• Ensure high-quality member experiences and timely solutions.

Skills

Strong communication

Customer service

Membership sales

Bilingual skills

CPR certification

Job description

VASA Fitness in Northbrook, IL is hiring a Member Experience Specialist to greet members, build personal connections, and keep the club welcoming. You’ll guide members through memberships, upgrades, and personal training options, and help create uplifting experiences.

This role emphasizes strong communication, independent multi-tasking, and a passion for health and fitness. Competitive base pay with uncapped commission, plus benefits and growth opportunities.