Member Experience & Membership Concierge

vasafitnessexternalcareers; Rockford (IL); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Free gym memberships

Discounted personal training

401(k) options

Employee Assistance Program

Job summary

VASA Fitness in Rockford, IL is hiring a Member Experience Specialist to greet guests, build personal connections, and keep the club clean and welcoming. You’ll guide members on memberships, upgrades, and personal training options while delivering a high-energy, friendly first impression.

The role requires strong communication, the ability to multi-task, and a customer-service mindset. Past experience helps, bilingual skills or CPR are a plus, and you’ll join a team dedicated to helping people

Qualifications

• Strong communication skills and a professional approach.
• Comfortable multi-tasking and working independently.
• 1+ year of customer service, membership sales preferred.
• Interest in health, wellness, and fitness.
• Ability to pass a background check.
• Bilingual skills or CPR certification are a plus.

Responsibilities

• Greet guests and set a welcoming tone at the front desk.
• Keep the club clean and organized to make VASA feel like home.
• Guide members on memberships, upgrades, and personal training options.
• Engage with members to ensure a positive experience and encourage continued visits.

Skills

Strong communication skills

Customer service

Membership sales

Bilingual abilities

CPR certification

Job description

VASA Fitness in Rockford, IL is hiring a Member Experience Specialist to greet guests, build personal connections, and keep the club clean and welcoming. You’ll guide members on memberships, upgrades, and personal training options while delivering a high-energy, friendly first impression.

The role requires strong communication, the ability to multi-task, and a customer-service mindset. Past experience helps, bilingual skills or CPR are a plus, and you’ll join a team dedicated to helping people