Member Experience Champion

vasafitnessexternalcareers; Glendale Heights (IL); On-site; USD 32,000 - 75,000; Full time

Benefits offered by this job

Two free gym memberships

401(k) options

Free therapy & financial counseling

Paid Time Off

Parental Leave

Job summary

VASA Fitness is seeking a Member Experience Specialist in Glendale Heights. You’ll greet members, cultivate personal connections, and guide them through memberships, upgrades, and personal training options.

Your day includes ensuring a clean, welcoming club and delivering outstanding service that motivates members to return. As the first friendly face, you’ll balance multi-tasking with sales conversations, contribute to a positive culture, and support growth opportunities within the team.

Qualifications

• Customer-facing experience and a professional demeanor.
• Ability to communicate clearly and build personal connections with members.
• Willingness to be flexible with early morning and evening shifts.

Responsibilities

• Welcome guests and members with a friendly, genuine approach.
• Guide members on memberships, upgrades, and training options; conduct tours.
• Keep the club clean, organized, and welcoming for all.
• Proactively address member needs and provide helpful solutions.
• Support leadership by sharing feedback to improve member experience.

Skills

Communication skills

Multi-tasking

Customer service

Membership sales

Health & wellness interest

Background check

Bilingual

CPR certification

Job description

VASA Fitness is seeking a Member Experience Specialist in Glendale Heights. You’ll greet members, cultivate personal connections, and guide them through memberships, upgrades, and personal training options.

Your day includes ensuring a clean, welcoming club and delivering outstanding service that motivates members to return. As the first friendly face, you’ll balance multi-tasking with sales conversations, contribute to a positive culture, and support growth opportunities within the team.