Member Experience Concierge — Welcoming Wellness

Vasa Fitness co; Sandy (AR); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Complimentary gym memberships

Discounted personal training sessions

401(k) options

Employee Assistance Program – free/ass

Paid Time Off

Medical/Dental/Vision benefits

Paid parental leave

Job summary

VASA Fitness is hiring a Member Experience Specialist to be the first friendly face at the front desk and set the tone for every visit. You will greet members, share information about memberships and personal training, and help members feel valued. The role emphasizes clean, organized spaces and authentic member connections.

You will guide upgrades and training options, drive member engagement, and contribute to a welcoming, uplifting club culture with a focus on service excellence.

Qualifications

• 1+ year of customer service, membership sales preferred
• Interest in health, wellness, and fitness
• Pass a background check
• Bilingual skills or CPR certification are a plus

Responsibilities

• Greet members warmly and greet guests at the front desk
• Guide members on memberships, upgrades, and personal training options
• Keep the club clean and organized to create a welcoming space
• Engage with members to help them feel valued and motivated
• Support the member journey through positive, energetic conversations

Skills

Strong communication

Professional approach

Multi-tasking

Independently

Customer service

Membership sales

Health and fitness interest

Background check

Bilingual or CPR a plus

Job description

VASA Fitness is hiring a Member Experience Specialist to be the first friendly face at the front desk and set the tone for every visit. You will greet members, share information about memberships and personal training, and help members feel valued. The role emphasizes clean, organized spaces and authentic member connections.

You will guide upgrades and training options, drive member engagement, and contribute to a welcoming, uplifting club culture with a focus on service excellence.