Member Experience Pro - Front Desk & Wellness Sales

Vasa Fitness co; Northbrook (IL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Two gym memberships

Discounted personal training

401(k) options

Employee Assistance Program

Paid Time Off

Medical / Dental / Vision

Paid Parental Leave

Career growth opportunities

Job summary

VASA Fitness in Northbrook, IL is seeking a Front Desk Member Experience Specialist to welcome members, assist with memberships and personal training options, and maintain a clean, inviting club environment. You will build personal connections, guide members through their fitness journey, and contribute to a positive member experience.

The role emphasizes strong communication, reliable multitasking, and a customer-first mindset, with compensation including base pay and commission potential.

Qualifications

• Excellent communication with members and guests.
• Experience in customer service and sales in a retail/fitness environment preferred.
• Ability to explain memberships, upgrades, and personal training options.

Responsibilities

• Greet members at the front desk and set a welcoming tone.
• Guide members on memberships and training options, and process upgrades.
• Keep the club clean, organized, and inviting at all times.
• Engage in conversations to upsell memberships and services.

Skills

Strong communication

Customer service

Membership sales

Multi-tasking

Bilingual CPR

Job description

VASA Fitness in Northbrook, IL is seeking a Front Desk Member Experience Specialist to welcome members, assist with memberships and personal training options, and maintain a clean, inviting club environment. You will build personal connections, guide members through their fitness journey, and contribute to a positive member experience.

The role emphasizes strong communication, reliable multitasking, and a customer-first mindset, with compensation including base pay and commission potential.