Member Experience & Membership Concierge

vasafitnessexternalcareers; Oswego Township (IL); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Two gym memberships

401(k) options

Free therapy through EAP

Paid time off

Paid parental leave

Job summary

VASA Fitness in Oswego Township, IL is seeking a Member Experience Specialist to welcome members, answer questions about memberships, upgrades, and personal training options, and guide them through their fitness journey. You will be the first friendly face, help keep the club clean and organized, and contribute to a positive, inclusive member experience that motivates people to return.

This on-site role offers steady hours and a supportive team.

Qualifications

• 1+ year of customer service experience, membership sales preferred.
• Strong communication and a professional approach.
• Bilingual skills or CPR certification are a plus.

Responsibilities

• Greet members at the front desk and create a welcoming atmosphere.
• Guide members on memberships, upgrades, and personal training options.
• Keep the club clean and organized, ensuring an inviting environment.

Skills

Customer service

Membership sales

Communication

Bilingual skills

Job description

VASA Fitness in Oswego Township, IL is seeking a Member Experience Specialist to welcome members, answer questions about memberships, upgrades, and personal training options, and guide them through their fitness journey. You will be the first friendly face, help keep the club clean and organized, and contribute to a positive, inclusive member experience that motivates people to return.

This on-site role offers steady hours and a supportive team.