Member Experience & Tours Associate

Planet Fitness; Kennewick (WA); On-site; USD 21,000 - 26,000; Part time

Job summary

Planet Fitness in Kennewick, WA is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests on a daily basis.

The role includes greeting visitors, handling front desk tasks, processing check-ins, tours for prospective members, updating member information, and addressing questions with professionalism while helping to maintain a clean, welcoming club environment.

Qualifications

• Experience delivering friendly, professional customer service.
• Basic computer skills for check-in and sign-ups.
• Passion for fitness and healthy living.
• Positive, upbeat attitude and punctuality.
• Ability to communicate clearly and empathize with members.
• Diplomatic interactions and professionalism in all situations.

Responsibilities

• Greet members, guests, and prospective members with exceptional service.
• Answer phones and assist callers with questions.
• Check members into the system and process new sign-ups.
• Give tours to prospective members.
• Assist in updating member accounts as needed.
• Respond to questions and concerns and escalate as necessary.
• Help maintain cleanliness and organization of the club.

Skills

Customer service

Computer literacy

Fitness enthusiasm

Positive attitude

Reliability

Professional interaction

Active listening

Diplomacy

High School diploma

18+ age

Education

High School Diploma or GED

Job description

Planet Fitness in Kennewick, WA is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests on a daily basis.

The role includes greeting visitors, handling front desk tasks, processing check-ins, tours for prospective members, updating member information, and addressing questions with professionalism while helping to maintain a clean, welcoming club environment.