Member Experience Specialist | Front Desk & Tours

Planet Fitness Franchising, LLC; Cincinnati (OH); On-site; USD 1,653,000 - 2,204,000; Full time

Benefits offered by this job

Paid time off

Training & development

Employee discounts

Job summary

Planet Fitness Franchising, LLC is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests.

The role involves greeting visitors, answering phones, checking members in, signing up new members, and giving tours while maintaining a clean, welcoming club atmosphere. A passion for fitness and reliable, professional conduct are essential.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability a must.
• Exceptional customer service skills; positive, professional interactions with members.
• Strong listening and problem-solving abilities.
• Diplomacy in all interactions and appropriate language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members and guests, delivering exceptional customer service.
• Handle front desk activities including answering phones and assisting callers with questions.
• Check members into the system and assist with new member sign-ups.
• Take prospective members on tours.
• Maintain neatness and cleanliness of the club.

Skills

Customer service

Computer basics

Fitness enthusiasm

Punctuality

Professional communication

Active listening

Education

High school diploma

Tools

POS system

Job description

Planet Fitness Franchising, LLC is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests.

The role involves greeting visitors, answering phones, checking members in, signing up new members, and giving tours while maintaining a clean, welcoming club atmosphere. A passion for fitness and reliable, professional conduct are essential.