Member Experience Specialist | Front Desk & Tours

Planet Fitness Franchising, LLC; Bourbonnais (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Vision insurance

401(k) matching

Dental insurance

Employee discounts

Flexible schedule

Job summary

Planet Fitness Franchising, LLC is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests. The role involves greeting everyone warmly, managing front desk tasks, assisting with sign-ups and tours, and keeping the club area clean.

The ideal candidate has a background in customer service, strong communication and problem-solving skills, and a passion for fitness.

Qualifications

• Customer service background is preferred.
• Basic computer proficiency required.
• A passion for fitness and health.
• Upbeat and positive attitude expected.
• Punctuality and reliability are essential.
• Exceptional customer service skills; interact positively with members and co-workers.
• Strong listening and problem-solving abilities.
• Diplomacy in all interactions with appropriate behavior and language.

Responsibilities

• Greet members and guests with exceptional service.
• Handle front desk activities: answer phones, check in members, sign up new members, give tours to prospects.
• Facilitate updates to member accounts.
• Respond to questions and concerns promptly and professionally; escalate as needed to management.
• Maintain the club’s neatness and cleanliness.

Skills

Customer service

Basic computer skills

Positive attitude

Punctuality

Active listening

Diplomacy

18+ years

Education

HS Diploma or GED

Job description

Planet Fitness Franchising, LLC is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests. The role involves greeting everyone warmly, managing front desk tasks, assisting with sign-ups and tours, and keeping the club area clean.

The ideal candidate has a background in customer service, strong communication and problem-solving skills, and a passion for fitness.