Member Experience Specialist - Gym Front Desk & Tours

Planet Fitness; Springfield (NJ); On-site; USD 2,066,000 - 2,617,000; Part time

Benefits offered by this job

Health insurance

Paid time off

Training & development

401(k)

Competitive salary

Employee discounts

Flexible schedule

Job summary

Planet Fitness is seeking a Member Services Representative to deliver a positive member experience and top-notch service to members, prospective members, and guests. The role involves welcoming visitors, signing up new members, and guiding tours in a fast-paced gym environment.

The position requires strong communication, reliability, and the ability to stand for long periods. Training and development opportunities support growth within a supportive, friendly club culture.

Qualifications

• Must have excellent customer service skills.
• Ability to communicate clearly and professionally.
• Strong interpersonal skills and teamwork.

Responsibilities

• Greet members, prospective members, and guests with exceptional service.
• Answer phones and assist callers with questions.
• Check members in and sign up new members.
• Give tours to prospective members.
• Maintain neatness and cleanliness of the club.

Skills

Customer service

Communication

Team player

Education

High School diploma/GED

Job description

Planet Fitness is seeking a Member Services Representative to deliver a positive member experience and top-notch service to members, prospective members, and guests. The role involves welcoming visitors, signing up new members, and guiding tours in a fast-paced gym environment.

The position requires strong communication, reliability, and the ability to stand for long periods. Training and development opportunities support growth within a supportive, friendly club culture.