Member Experience Team Lead

Sam's East, Inc.; Wesley Chapel (FL); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health benefits

401(k)

Stock purchase plan

Company-paid life insurance

Paid time off

Job summary

Sam's East, Inc. is hiring at the Wesley Chapel, FL club for a front-end supervisor role. You will assist management, assign duties, coach associates, and monitor service quality to resolve member concerns per company guidelines.

You will prioritize member needs, support transactions at registers or self-checkout, oversee merchandising, and uphold integrity and policy standards while promoting the value of Sam's Club products and services.

Qualifications

• 6 months retail experience including operating front-end equipment.
• 6 months customer service experience required.

Responsibilities

• Supervise associates and assign duties to ensure service standards.
• Provide onboarding, training, and feedback to staff.
• Ensure member service and resolve issues per company guidelines.

Skills

Customer service

Cash handling

Front-end equipment operation

Retail experience

Tools

POS system

Job description

Sam's East, Inc. is hiring at the Wesley Chapel, FL club for a front-end supervisor role. You will assist management, assign duties, coach associates, and monitor service quality to resolve member concerns per company guidelines.

You will prioritize member needs, support transactions at registers or self-checkout, oversee merchandising, and uphold integrity and policy standards while promoting the value of Sam's Club products and services.