Member Experience Team Lead

Sam's West, Inc.; Vernon Hills (IL); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Health benefits

401(k) and stock purchase plan

Company-paid life insurance

PTO and leave benefits

Live Better U education benefit

Job summary

Sam's Club in Vernon Hills, IL is seeking a supervisor to lead associates, ensure member satisfaction and uphold company standards. You will train staff, handle memberships and credit accounts, and participate in hiring and scheduling to meet service goals.

You will also assist members, manage store operations, and support merchandising, pricing and open door policy compliance while maintaining a positive team environment.

Qualifications

• Experience supervising associates in a retail or club environment.
• Knowledge of membership types, benefits, and account processing.
• Ability to train, coach and evaluate staff performance.

Responsibilities

• Assign duties, communicate goals and provide feedback to associates.
• Assist members with purchases, memberships and services; resolve issues.
• Oversee area operations, merchandising, claims and returns; ensure cleanliness.
• Participate in recruiting, scheduling, coaching and evaluating staff.
• Support Open Door Policy and ensure compliance with company policies.

Skills

Supervision

Customer service

Membership processing

Staff training

Recruiting & scheduling

Sales events

Cash handling

Policy compliance

Job description

Sam's Club in Vernon Hills, IL is seeking a supervisor to lead associates, ensure member satisfaction and uphold company standards. You will train staff, handle memberships and credit accounts, and participate in hiring and scheduling to meet service goals.

You will also assist members, manage store operations, and support merchandising, pricing and open door policy compliance while maintaining a positive team environment.