Member Experience Team Lead

Sam's Club; Lima (OH); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Employee discounts

Job summary

Sam's Club in Lima, OH is seeking a capable supervisor to assist management by directing and coaching associates across the front-end and sales areas. You will guide staff, handle member interactions, and support daily operations including purchases, returns, and service excellence.

The role emphasizes team leadership, compliance with policies, and a proactive approach to helping members with decisions and using self-checkout options.

Qualifications

• 6 months retail experience including operating front-end equipment (cash register)
• 6 months customer service experience
• Must be 18 years of age or older

Responsibilities

• Supervise associates in assigned area and assign duties to meet goals
• Provide member service and assist with purchases, returns and questions
• Help maintain store appearance, merchandising, and cleanliness and support open-door policy

Skills

Retail experience

Customer service

Front-end equipment operation

Job description

Sam's Club in Lima, OH is seeking a capable supervisor to assist management by directing and coaching associates across the front-end and sales areas. You will guide staff, handle member interactions, and support daily operations including purchases, returns, and service excellence.

The role emphasizes team leadership, compliance with policies, and a proactive approach to helping members with decisions and using self-checkout options.