Front-End Team Lead, Member Services

Sam's West, Inc.; Marion (IL); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Stock purchase

Company-paid life insurance

PTO and leave

Disability coverage

Employee discounts

Live Better U education

Job summary

Sam's Club in Marion, IL is seeking a front-end associate supervisor to support member service and supervision of associates. You will guide team members, train staff on checkout processes, and ensure smooth operations to serve our members effectively.

You will handle memberships, assist shoppers with purchases, and maintain a clean, well-stocked environment while promoting Sam's Club services and benefits. This role emphasizes service quality, teamwork, and integrity.

Qualifications

• 6 months retail experience including operating front-end equipment (cash register)
• 6 months customer service experience
• Must be 18 years of age or older

Responsibilities

• Supervise associates in assigned area and provide guidance
• Assist members with purchases and self-checkout
• Process memberships and ensure member satisfaction
• Handle claims and returns; manage merchandise and cleanliness
• Support recruiting, scheduling, coaching and evaluation

Skills

Retail experience

Customer service

Front-end equipment operation

Tools

Cash register operation

Job description

Sam's Club in Marion, IL is seeking a front-end associate supervisor to support member service and supervision of associates. You will guide team members, train staff on checkout processes, and ensure smooth operations to serve our members effectively.

You will handle memberships, assist shoppers with purchases, and maintain a clean, well-stocked environment while promoting Sam's Club services and benefits. This role emphasizes service quality, teamwork, and integrity.