Member Experience Team Lead

Sam's Club; Dallas (TX); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Stock purchase plan

Paid time off

Job summary

Sam's Club in Dallas, TX is seeking a front-end team lead to assist management in supervising associates, assigning duties, and training staff on processes to deliver excellent member service. You will help communicate goals and feedback while ensuring company policies are followed.

You will also participate in recruiting, hiring, scheduling, and evaluating associates, promote memberships and benefits, and support store operations including checkout, merchandising, and customer assistance.

Qualifications

• 6 months retail experience including operating front-end equipment (e.g., cash register).
• 6 months customer service experience.
• Must be 18 years of age or older.

Responsibilities

• Supervise associates in the assigned area by assigning duties and guiding on member service approaches.
• Assist management with recruiting, hiring, scheduling, coaching and evaluating associates to support store goals.
• Provide member support by assisting with purchases, locating merchandise and explaining self-service options.
• Oversee area cleanliness, merchandise organization, and cart/parking lot maintenance while ensuring policies are followed.

Skills

Retail experience

Cash register

Customer service

Tools

POS systems

Job description

Sam's Club in Dallas, TX is seeking a front-end team lead to assist management in supervising associates, assigning duties, and training staff on processes to deliver excellent member service. You will help communicate goals and feedback while ensuring company policies are followed.

You will also participate in recruiting, hiring, scheduling, and evaluating associates, promote memberships and benefits, and support store operations including checkout, merchandising, and customer assistance.